Internet Privacy Policy
We take your privacy very seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy, users of the SANOS Corporation website should review the terms of use, as well as any terms and conditions that apply specifically to any product. You can read the policies related specifically to patient information (protected health information) submitted through the SANOS Corporation patient portal. This policy applies to sanlucaspr.org and other internet sites under the control of SANOS Corporation. Other SANOS Corporation online properties may have their own privacy policies that apply to those sites. You should read those privacy policies in connection with your use of those sites.
What information do we collect?
The information you provide: We respect the right to privacy of all visitors to SANOS Corporation websites. We receive and store the information you enter on our sites or provide in any other way, such as your name, email address, and phone number, among others. This includes information you enter on forms, such as inpatient or outpatient healthcare service request forms. Some forms collect sensitive information, such as the health information of the user or their representative, which is necessary to provide our healthcare services efficiently and securely.
Information we collect automatically: When you interact with our sites, some information about your use of our sites is automatically collected. This information includes computer and connection data, such as statistics about the pages you visit, traffic to and from our sites, referring URLs, promotional data, your IP address, and device identifiers. This information may also include your transaction history and internet access information, which identifies your searches on our sites, the websites you access through our sites, or email, when you open our messages and your browsing activity on other websites.
Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your browser or device (e.g. IP address, MAC address, browser version, etc.).
Email communications, newsletters, and related services
Sanlucaspr.org offers you the opportunity to receive messages from us or third parties. You can subscribe to a free email newsletter at servicioalcliente@ssepr.org. You can unsubscribe from this newsletter at any time.
Emails you send us via links on our site may be shared with a customer service representative, employee, medical expert, or agent of our company—whoever is best suited to address your concern. We make every effort to respond within a reasonable timeframe after receiving your message. Once we have responded, your message will be deleted or archived, depending on the nature of your inquiry.
Surveys
We occasionally survey visitors to our site. The information from these surveys is used in aggregate form, without identifying you, to help us understand our visitors' needs and improve our site. We may share this information with third parties with whom we have a business relationship. In surveys, we generally do not ask for information that could personally identify you; if we ask for contact information for follow-up, you can decline to provide it. If survey participants provide personal information (such as an email address) in a survey, it is shared only with those who need to see it to respond to the question or request, or with third parties who perform data management services for our site. These third parties have agreed to keep all survey information confidential.
How do we use the information we obtain?
We used the information we obtained for purposes such as the following:
Optimize the performance and user experience of our sites.
To operate, evaluate and improve our business relationship.
Complete orders and requests for products, services, or information.
Process complaints or claims.
Track and confirm appointment requests for services.
To market and advertise products and services, for example, to identify you on our websites and to personalize advertisements for health education activities (both on our websites and on third-party websites) based on your interaction with us.
Conduct research and analysis of community health needs.
To provide you with information about portal accounts, special events, and surveys.
Open and manage the accounts you hold with us.
We may combine this information with any other information we have about you, including, if you are a patient of SANOS Corporation, any protected health information we have about you. If we combine this information with your protected health information, we will treat all of that information as protected health information and will only use or disclose it as set forth in our Notice of Privacy Practices and as permitted by applicable federal and state laws and regulations.
Data storage
We will retain your information for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements.
We may share information with third parties.
We may share the information we collect from you with third parties we have hired to help us provide the services. In each case, we will ensure that these third parties agree to protect your data.
We may provide third parties with aggregated statistics about our visitors, traffic patterns, and related site information. This information reflects site usage patterns collected during visits to our website each month, but it does not contain information that personally identifies you unless you have given us permission to share this information.
We may use or disclose your personal information if required to do so by law or if we believe in good faith that such action is necessary to (a) comply with applicable laws or legal processes against us or our sites; (b) protect and defend our rights or property, the sites, or our users; or (c) act to protect our personal safety or the safety of users of the sites, or the public.
Interest-based and choice-based commercial notices
Use of cookies: Our sponsors and advertisers may use cookies when you view pages on our site. They use these cookies to gather information to measure the effectiveness of their advertising, to provide advertisements about goods and services that may be of interest to you, or to avoid showing you the same advertisements over time. This information may include your browser type, operating system, web pages visited, time of visits, content viewed, advertisements viewed, and other detailed history data. We do not control these entities' use of cookies or how they manage the information they collect through them. However, our sponsors and advertisers have agreed that they will not collect any personally identifiable information from visitors to our site while they are on sanlucaspr.org. If you click on an advertisement while on Sanlucaspr.org and visit a site maintained by one of our sponsors or advertisers, please be aware that we are not responsible for the privacy practices of that site. You should read the privacy policies of each site you visit to determine what information about you that site may collect.
Your browser or device This may include the "Do Not Track" feature. At this time, we do not respond to "Do Not Track" signals from your browser.
Cancellation option: You can learn more about the companies we work with that collect information from our websites and serve you advertisements on our websites by following the links below. The following resources also contain opt-out links.
Cancel the option for advertisers who work specifically with us: external website pages
Cancel mobile advertising option:
On our sites, we use Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies and other tracking technologies to help us analyze how users interact with and use the sites, compile reports on site activity, and provide other services related to site activity and usage. The technologies used by Google may collect information such as your IP address, time of visits, whether you are a returning visitor, and any referring websites. The sites do not use Google Analytics to collect information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google's privacy policy. https://policies.google.com/?hl=enFor more information about Google's partner services and how to opt out of Google tracking, click here: https://policies.google.com/technologies/partner-sites
Please note that opting out of advertising network services does not mean you will not receive advertising while using our sites or other websites, nor that you will avoid receiving interest-based advertising from third parties not participating in these programs. However, it will opt you out of interest-based advertising delivered through participating networks, as provided by their policies and opt-out mechanisms. If you delete cookies, you may also delete your opt-out preferences.
Your preferences: By contacting us using the following information, you can:
Stop receiving promotional or marketing emails, traditional mail, or advertising messages by phone or cell phone from SANOS Corporation.
Update and correct your personal information.
Cancel your account or request that your information no longer be used to provide you with services.
Security
Whether you are visiting the SANOS Corporation website, are in one of our clinics, or receive services from our affiliated companies, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The SANOS Corporation website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transmission. SSL protects the information you submit through our website, such as order information including your name, address, and credit card number. That said, SANOS Corporation cannot guarantee the security of the information you submit to us, and you do so solely at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of any personally identifiable information you may provide. You should understand, however, that electronic transmissions over the Internet are not necessarily secure and can be intercepted, and therefore we cannot guarantee the security or confidentiality of such transmissions.
To protect children's privacy
We are committed to protecting children's privacy online, and we do not knowingly collect personal information from children.
Links to other websites
Our websites contain links to other websites, many of which have their own privacy policies. Please be sure to read the privacy policy of any site you visit.
Privacy policy updates
We may need to update our privacy policy as technology changes and SANOS Corporation evolves. If the changes we make to the privacy policy are significant, we will announce them with a prominent message on our websites.
Contact information
If you have any questions or concerns regarding your privacy, please contact us using the following information:
787-745-0340 Ext. 236
